Service Experience
Experience unrivaled customer support
Receive Fast and Exceptional Customer Service for Your Hardware Equipment
Park Place Technologies is committed to instilling the utmost confidence with over 21,500+ customers across 174 countries with our service experience. With an average 95% customer satisfaction rating, you can expect to receive the best customer service, plus the attention to detail that will help keep your data center hardware equipment up and running.
Fast Response Time to Resolve Your Hardware Issues
With Park Place Technologies, you can expect:
- Live, global support center available 24 hours, 7 days a week
- Minimum wait times averaging 12 seconds
- Immediate incident escalation for your critical hardware issues
- Direct access to field service and advanced engineers
- In-Warranty First Call Service
Flexible Sevice Levels
Select the OEM of your storage devices to customize your service plan levels:
Customizable Service Levels
Adjust service levels or add and delete equipment from your contract at any time.
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
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Central Park Customer Portal
View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
- Get real-time visibility for all events
- Submit a ticket
- View open/closed tickets
- View all active Park Place contracts
- View all assets under contract (active or inactive)
- Add equipment
- Add, update, enable, and disable technical contacts per location